This Privacy Notice applies to all individuals anywhere in the world who access or use our Services. It specifically applies to:
Across this Notice, we will be using some important definitions:
Affiliates means: (i) any entity where easycap Networks FZ LLC, directly or indirectly, through one or more intermediaries, holds at least 50% of the equity, or 50% of the voting rights; and (ii) any subsidiary or affiliate of such entity in (i). It also includes our legal representatives, administrators, successors-in-interest and permitted assigns.
Applicable Law means any law that applies to our processing of your Personal Data, whether by virtue of offering Services to you, monitoring your behaviour online (such as by using Cookies), your using of our Services or the provision of your services to us.
End User or Customer refers to recipient of ride hailing services provided by Captains, also “Riders”.
Personal Data is any data or information that relates to an individual and which could, of itself or in combination with other data or information, identify who an individual is.
Process or Processing means the collection, storage, use or transfer of Personal Data.
Terms of Use means the Riders’ Terms and Conditions and/or the Captain Agreement issued by the relevant easycap Rides entity from time to time and accepted by the Riders and Captains respectively.
Transaction Data means any information that is collected related to your transaction with easycap which can include but is not limited to your name, contact information, payment information and details of the transaction itself.
Legal Basis for the Processing of Personal Data
Depending on applicable privacy laws, where you use our Services, and our purpose for using your data, easycap relies on the following legal basis for processing your data:
Contractual Necessity: This basis applies when we must use your data in order to provide the services you request and meet our responsibilities under the contract to which you are a party to. For example, to provide and maintain our Services and to send administrative or Service-related messages.
Consent: This legal basis applies when we notify you how we will collect and use your data and you voluntarily agree to that use of your data. Where we rely on consent, you have the right to withdraw your consent at any time, in which case we will cease that collection and use of your data. For example, to send personalized marketing communications.
Legitimate Interest: This legal basis applies when easycap or a third party to whom personal data has been disclosed processes your data for legitimate purposes (such as for purposes of safety, security, and fraud detection and prevention), provided this processing of data is necessary for those purposes and the benefits of those purposes are not in conflict with your fundamental rights and freedoms. For example, we process personal data to analyze and enhance the performance of our services, based on our legitimate interest in improving service quality and ensuring the platform operates efficiently for all .
Legal Obligation: This legal basis applies when we are required to comply with a mandatory legal requirement or order issued by a competent court. For example, to screen Captains and Riders before enabling certain services.
Collection of Information
Depending on the Services you are accessing or using, we collect and use:
A. Information that you provide directly to us;
B. Information about the use of your account and our Services;
C. Information obtained from other sources and third parties, which may include information about you.
A. Information You Provide to Us
Whether you are an End User or a Captain, you are solely responsible for the accuracy of the information you provide on the Careem Platform, and easycap will only modify or update your Personal Data upon your request or when you modify your account details on the easycap Platform.
End Users
If you are an End User, we collect Personal Data that you provide directly to us through your access or use of the Services, such as when you:
create or modify your account on the easycap Platform for use of our Services;
access the Services;
request the Services on your behalf or on behalf of others;
contact easycap's customer support;
complete user surveys or provide feedback; or
otherwise communicate with us.
The Personal Data collected in these processes may include your:
name;
email address, from which we can also deduce your place of employment when sharing an enterprise/corporate email address;
phone number;
addresses that you provide to the easycap Platform to store in your profile for future reference;
payment method;
residential address;
payment information, including your preferred payment method;
images/video, including photos or videos submitted to verify your identity such as through facial verification technologies;
identification card (copy) and the information included on it, including but not limited to your gender, date of birth, nationality, profession and/or image; and
other information which we reasonably require or that you choose to provide.
Personal Data of children under 18 years of age
easycap does not knowingly collect, keep or maintain Personal Data from children, as the Services may only be used by persons older than 18 Gregorian years and individuals who can form legally binding contracts under applicable law.
If you book a ride on behalf of a child under the age of 18 Gregorian years then we might indirectly collect information about that child. Each time you are booking a ride on behalf of a child under the age of 18 Gregorian years you represent and warrant to us that:
you have the legal right to do so on behalf of the child;
you have the legal right to provide consent on the child's behalf to the collection and use of that child's Personal Data by us; and
you provide that consent to us by continuing to book the ride or using our Services on behalf of the child to the fullest extent possible under the applicable laws.
Captains
If you are a Captain we collect Personal Data you provide directly to us through your access or use of the Services and easycap Technologies will provide the easycap Captain App and accompanying support services for your use and access to the easycap Platform, but will do so on behalf of easycap when you provide transportation services to end customers, This includes services such as:
request to create or modify your easycap Captain App account on the easycap Platform;
for use of our Services as a Captain;
attend a easycap Rides or third party premises to onboard as a Captain;
access the the easycap App or easycap Platform for the purposes of using our Services;
contact easycap Rides' customer support;
complete user surveys or provide feedback; or
otherwise communicate with us.
The Personal Data collected in these processes may include your:
name;
email address;
phone number;
postal address;
date of birth;
gender;
images/video, including photos or videos submitted to verify your identity such as through facial verification technologies;
identification card (copy) and the information included on it;
residency card (copy) and the information included on it;
driving license (copy) and the information included on it;
reference letter;
payment information, including your preferred payment method and bank account details;
self-contractor registration documentation (copy);
insurance documentation (copy) and the information included on it;
tourism license (copy) (if required under Applicable Laws) and the information included on it;
taxi license or public transport driver permit (copy) (if required under Applicable Laws);
proof of non-conviction record (if required under Applicable Laws);
evidence of health or fitness to provide services (if required under Applicable Laws); and
other information which we reasonably require or that you choose to provide.
Please note that if you choose not to provide us with some of this Personal Data, or request that we erase some or all of it, we may not be able to provide you with our Services at all, or provide it to the same standard we can if we are using that Personal Data.
B. Information We Collect Through use of Our Services
End Users and Captains
When you access or use our Services, either as an End User or Captain, we collect information, some of which will constitute Personal Data. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. Such information may include your:
mobile network information;
mobile operating system;
mobile application crash reports;
mobile application features and applications used;
time zone setting;
device location;
IP address;
device information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, installed applications, or the mobile phone number used by the device);
SMS data;
Transaction-related information;
Information on safety-related incidents;
registration history information.
If you are an End User we may also collect:
details of the specific Service you have requested;
Captain feedback you choose to provide;
your specific location at the time you are accessing or using our Services;
the time and date of your booking of the Service, either at that time or at a time in the future;
your booked or actual destination;
your trip route; and
the Personal Data of individuals on whose behalf you access or use our Services, for example, when you book a ride for others.
If you are a Captain we also collect:
any End User feedback you choose to provide;
details of any journeys you have made or services you have provided;
your trip route;
the time and date of any bookings you accepted, rejected or cancelled.
We also use GPS technology to determine your current location. For Captains, GPS technology may be used when the easycap application is running in the background and foreground, whether the Captain is online or offline. For End Users, GPS technology will only be used when the Careem application is active in the foreground of your phone’s applications or during a Trip.
Some of our location-enabled Services require your Personal Data for the feature to work. By accepting the terms of this Privacy Notice you are agreeing to the use of GPS technology when relevant to the use of our Services. Use of GPS is a setting that you can switch on and off from your phone device settings at any time.
C. Information We Collect From Other Sources
End Users and Captains
We may also receive information, including Personal Data, from other sources and combine that either with Personal Data we receive from you or collect through our Services. For example:
We may receive information from your employer (or similar entity) if your employer (or similar entity) participates in any of our enterprise/corporate solutions
If you choose to link, create, or log in to your Careem account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app;
We may get information from our Affiliates on whether you have been blocked from providing services on or blocked from making use of the Affiliates’ services; and
We may obtain Personal Data from third parties who help us verify an individual’s identity and background information for legal, regulatory, anti-money laundering, safety, and security purposes. This can include screening against sanctions lists, lists of politically exposed persons and relatives/close associates of such persons, and adverse media.
If you are an End User we may also:
If you are a Captain we may also: